Customer Service

The County is committed to delivering high quality, consistent customer service across all municipal departments. The Community Development Department oversees the Customer Service Excellence Strategy and the Customer Service Desk.

If you have a question or require assistance, contact the Customer Service Desk at 613.476.2148 extension 1023 or 613.962.9108 extension 1023. You can also email

Policy manual

Administration, staff, and council are guided by the rules, policies, and procedures outlined in the municipality’s policy manual.

Click here to view the policy manual. To request a hard copy of the policy manual or individual policies within the manual, contact the Customer Service Desk.

Submit a comment, question, or concern

Submit questions and comments directly to The County using the form below. A tracking number is assigned to each comment. Please note that personal information (name, address, etc.) is required to respond to your inquiry. This information is confidential and is only used to follow-up with you, if requested. Please note: this form is for non-urgent matters only. For an immediate response, please contact our Customer Service Desk.

To contact the Customer Service Desk during regular office hours (8:30 am - 5 pm):
Call 613.476.2148 extension 1023 or 613.962.9108 extension 1023
Visit in person at Shire Hall – 332 Picton Main Street, Picton ON, K0K2T0

For urgent after-hours municipal inquiries:
• Roads emergencies – 613.476.6505
• Water / sewer emergencies – 613.967.8777